As discussed in the first part, strong social media presence on the social media platforms presents both advantages and disadvantages (Barwise and Meehan, 2010). The companies are thus able to use a two-way online communication model to market their products to the audience and get some positive and negative feedback that will help companies improve the quality of their products and offer more brand value for its customers (Akar, 2013).

A paper on how strong social media presence can weaken the brand.