Continued: How luxury brands can use social media for exclusivity Part 2

In part I of this post the characteristics of social media and luxury brands were explored and set into comparison. As a result social media and luxury brands seem incompatible at a first glance. However, taking a closer look social media incorporates several aspects that luxury brands can use to their advantage when promoting their exclusivity online. This second part of the post depicts examples of luxury brands that succeeded in maintaining exclusivity online and also an example that is taking exclusivity too far.

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How luxury brands can use social media for exclusivity Part 1

Luxury brands are a case of its own when it comes to social media marketing. Most of the well-established brands gained their recognition through traditional media long before the birth of social networking sites. Although quite late, most luxury brands have by now entered the social media sphere. For instance, Chanel, which has been on Twitter since 2011, only last year discovered the power of photo sharing, when creating the Chanel Official Instagram page (Heine, 2014).

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