How to get & suggest great ideas online: “Crowdsourcing and its main examples”

Would you like to suggest ideas to your favorite company and, hopefully, see them implemented? And you, managers, would you like your online community to provide you with new ideas? What about you, students, would you like to know more regarding Crowdsourcing? Well, if your answer is “yes”, keep reading this e-paper. In fact, the purpose of the author of this work is to give an overview of Crowdsourcing and its current examples by answering a set of questions (“What is Crowdsourcing?”, “What are the main examples of Crowdsourcing?”, “Is it worth to implement Crowdsourcing?”) with the help of literature.    

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MOBILE COMMERCE – DO CUSTOMERS USE IT OR NOT?

Mobile commerce, which tends to be referred to m-commerce, is explained to be transactions made from mobile devices on applications and websites (Zhang, Chen & Lee, 2013). Purchases made on mobile devices create benefits to customers since m-commerce let us shop anywhere at anytime (Hsi-Peng & Su, 2009). The growth in m-commerce is explained to be the rising number of mobile users and competition among businesses. However, the growth in m-commerce is low in relation to the number of mobile users (Khalifa, Cheng & Shen, 2012). Mobile users tend to avoid purchase services on their mobile devices (Cao, Lu, Gupta & Yang, 2015)

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Why do people engage (with brands) on social media?

 I have often asked myself the question why people engage (with brands) on social media. I have a controversy view on social media: I have a Facebook and Instagram account (which I actually only use to see other people’s posts but I barely upload myself) but do not engage on Pinterest, Tumblr, or Twitter. Therefore, when I talk about social media Facebook will be the most common example, even though I am well aware that there are many other options and that there are new social networks that become rising stars. 

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Tribal Marketing: What Every Marketer Must Know about Tribes in Social Media

Brand communities, consumer tribes and tribal marketing, are much talked about terms in the social media discourse, coined by Web 2.0 luminaries as Seth Godin. Yet, do you fully understand the phenomenon behind the buzz? To successfully adapt tribal marketing strategies you first need to understand what tribes are and how their rise in social media has changed the way we connect and consume. Find out about the three factors that drive tribe experiences online and see how they change marketing as it used to be.

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Important rules brand should know to succeed in social media

As the penetration of social media is growing dynamically, and consumer eagerly spends their time being social online, brands should react to the changes and be where the consumers are. Social media is a unique environment, where users are ready to share their emotions, are opened for interaction with each other and the brands. This article provides the recommendations on what marketers and the agencies responsible for brands promotion should know and what rules should they take into consideration to succeed in social media and build strong relations with consumers. The article concludes that it is vital to adhere to all of the rules to succeed in the social media environment.

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Go Social or Go Home! - Social Media Effectiveness and Why Startups Should Use It

2.0 and the wide spread of e-commerce created a new world for marketers to market products and companies. In today’s fast-paced society and marketplace it is instrumental for a firm to be seen and build brand awareness and brand credibility. Social media is seen as a strategic marketing tool for firms’ today, much since online is where the modern consumer is located. Due to the different strategic advantages with social media, such as high potential reach, high interaction, enhanced credibility and cost-efficiency, it creates a great way for any firm to market itself and its product, not least for startups. This paper demonstrates why social media is a crucial advertising tool for startups to have in their marketing mix today, and why it could be the difference between success and failure for a new brand. It also gives a great example of a previous startup company that has built its brand almost entirely trough social media marketing; the Swedish watch brand Daniel Wellington.

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New Rules of the Game – How the Online Shopping Revolutionized the Consumer Buying Behavior of Luxury Goods?

This article aims to examine the role of the internet technologies and the digitalization on the consumers’ shopping behavior. The focus is on how the IT revolution influences the consumers’ choice for online or offline shopping. It is believed that the driving forces could be divided into two parts – the economic and emotional ones. The traditional brick-and-mortar shopping is related to a specific shopping experience. However, according to some researchers consumers who choose to shop online are not seeking that particular shopping experience (Hu, 2015). Furthermore, it is considered cheaper to buy online. It is also important to take into consideration the significance of the product categories. The research is limited to the luxury goods and define the influence of the IT on this branch. 

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How Social Media Customer Complaints can ruin your Brand: How Companies and Marketers should use CRM on Social Media to Positively Influence Customers and Create Brand Advocates

In 2009, Dave Carroll was on a United Airlines flight when his precious guitar was broken by the baggage handlers. What did he do about it? Wrote a song about the experience and posted it on YouTube of course.  Today the video has over 15 million views and has led to Dave writing a book titled “United Breaks Guitars – The Power of One Voice in The Age of Social Media”. This is any companies’ worst nightmare. To be cast in such a negative light for all the world to see and no way to control it being shared or people talking about it. Long gone are the days when companies could control what was being said about their brand. In today’s world, customers are able to share their thoughts, opinions and ideas about a brand or company any way they see fit; both positively and negatively.  

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How do mass customization online toolkits create customer value?

In the past decade the rapid growth of the internet enabled companies to provide new value delivering services to their customers. Online toolkits are one successful example of how the internet marketing strategies changes. The possibility for customers to design individual products, which no one owns in our globalized world, offers unique values to all users acting in the electronic marketplace. For years AdidasNike and Converse are three global companies, who use the benefits of the technology developments by providing mass customization toolkits to create one-of-a-kind shoes. Have a look at their videos.

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